Important Regulatory Notices

Holy Savior Hospice is surveyed and Accredited by Accreditation Commission for Health Care (ACHC). ACHC is an internationally recognized nonprofit accrediting organization that is uniquely committed to healthcare providers and governing bodies dedicated to patient quality of care. ACHC has CMS Deeming Authority for Home Health, Hospice, Renal Dialysis, DMEPOS, and Home Infusion Therapy, and a quality management system that is ISO 9001:2015 certified. Anyone believing that he or she has pertinent and valid information about such matters is encouraged to contact the organization’s management. If the concerns in question cannot be resolved at this level, please contact the Accreditation Commission for Health Care field representative by telephone at (855) 937-2242

Holy Savior Hospice ensures compliance with regulations, such as local and state licensure, professional licensure, certification or registration, practice standards, the Americans with Disabilities Act, Equal Employment Opportunities Act, Fair Labor Standards Act, Title VI of the Civil Rights Act of 1964, Occupational Safety and Health Standards (OSHA), Medicare and Medicaid Regulations, HIPAA regulations, US Food and Drug Administration (FDA),if applicable, Drug Enforcement Administration (DEA), if applicable, and all other city, county and state regulations as applicable to the care and services provided. Holy Savior Hospice employees and contractors are responsible and shall report any suspected violations through the Compliance Email: [email protected] or; the Toll Free Hotline: 888-765-7408

Holy Savior Hospice is committed to conducting its business transactions and practices in compliance with the Anti-Kickback Statute and analogous state laws. This means that Savior Hospice employees and contractors shall not give, receive, solicit or help arrange anything of value as part of the process of obtaining or making referrals in violation of the Anti-Kickback Statute or state law. of the Anti-Kickback Statute and/or related company policies and procedures consistent with Savior Hospice Compliance Policies and the Savior Hospice Code of Ethics. 

A printed version of our HIPPA Privacy Policy is available free upon request. Information and procedures for requests of medical records and/or requesting restrictions are included in our Privacy Policy. Please call 210-375-5914 with any questions or to request any assistance. 

We use The Language Line and offer free-of-charge translation services for many languages. Please contact our office at (210) 375-5914 for assistance in requesting this accommodation.

As a recipient of Federal financial assistance, Holy Savior Hospice does not exclude, deny benefits to, or otherwise discriminate against any person on the ground of race, color, or national origin, or on the basis of disability or age in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by Holy Savior Hospice directly or through a contractor or any other entity with which Holy Savior Hospice arranges to carry out its programs and activities.

Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Regulations of the U.S. Department of Health and Human Services issued pursuant to the Acts, Title 45 Code of Federal Regulations Part 80, 84, and 91. (Other Federal Laws and Regulations provide similar protection against discrimination on grounds of sex and creed.)
In case of questions, please contact: 

Facility Name: Holy Savior Hospice

Contact Person/Section 504 Coordinator:
Laura Cantu

Telephone Number:
210-375-5914

TDD or State Relay number:  
The Texas State Relay is 800-735-2988(V); 800-735-2989(T);
or Dial 711